Privacy Policy

This Privacy Policy describes the types of information HEALTHSOUP LLC (“HEALTHSOUP”) collects from you on the JOYSY mobile application (the “App”) and the website (the “Website”), how we use and handle such information (including who we might share it with) and how we revise this Privacy Policy from time to time.

Personal Information (Collection and Use)

What is “Personal Information”?

If you send e-mail via the App's support function or on the Website, JOYSY collects your e-mail address and name, as well as any information contained in the “subject” line or text of the e-mail message. If you copy other persons on such e-mail submission, we collect the e-mail address and name of such copy recipients.

When you navigate the Website, we collect your IP address.

The information described above is referred to in this Privacy Policy as “Personal Information” because it identifies or describes individual or personal aspects about you.

Children’s Online Privacy Protection Act Notice: JOYSY does not knowingly collect Personal Information from children under the age of thirteen. This Service and its content are not directed to children under the age of 13. In the event that we learn that we have collected personal information from a child under the age of 13 without parental consent, we will delete that information as quickly as reasonably possible.

How does JOYSY Collect Personal Information?

JOYSY collects your Personal Information primarily from your voluntary submission as described above in this Privacy Policy. We may also collect your Personal Information when we review your Website usage practices or patterns.

When you use the JOYSY App, our servers collect usage information include number of views on each page of the app. This does NOT include any personally identifiable information.

When you use JOYSY’s Website, our servers automatically record some of your information (including your web request), your IP address, your browser type, any referring websites/URL’s, the number of clicks you implemented on the Website, what pages you viewed and other such information. This information helps us improve the Service and more accurately provide it to you.

How does JOYSY Use and Store Personal Information Collected?

JOYSY uses your Personal Information to respond to your e-mail inquiries (when we deem such response to be appropriate); to send you notices about changes to the App or Website; and to manage and improve the App or Website to optimize our products and services.

We may also use your Personal Information (such as search terms) to optimize our exposure and availability on external web search engines such as Google®.

JOYSY does not currently share, sell, rent, lend or give Personal Information you provide us to any third party.

JOYSY stores Personal Information using generally accepted encryption and data-storage technology. We cannot guarantee that any information is totally secure. Third parties may unlawfully access, intercept or otherwise become aware of Personal Information or private communications. JOYSY does not represent or warrant that the Website is protected from such unlawful interception or other harmful events, such as computer viruses and security or privacy threats. We are not responsible for intercepted information sent via electronic means, including e-mail or e-commerce transactions. You hereby release JOYSY, and its officers, directors, members, managers, employees, agents and assigns, from any and all claims, costs or expenses arising out of or relating to the use of information intercepted in an unauthorized manner.

JOYSY may disclose Personal Information in limited situations where necessary to comply with law, administrative or civil process, or to enforce the terms of use of the Website or other legal or equitable rights or entitlements, in our sole discretion.

Notice to California Residents: JOYSY does not currently maintain a process for individuals who use or visit the App or Website to review and request changes to any of their personally identifiable information collected through the App/ Website.

Tracking Cookies/Web Beacons

An internet tracking cookie (or HTTP cookie) or Web Beacon is a small piece of text or code stored on a user’s (like yours) computer by a web browser (such as Chrome®, Apple® Safari® or Mozilla Firefox®). Web pages (like those incorporating the Website) use tracking cookies for authentication, session navigation tracking, and storing site preferences. We use tracking cookies to better serve you when you return to the Website.

If you do not want to enable the Website to place tracking cookies on your computer, you can adjust your web browser’s security settings to block tracking cookie placement. You can also adjust your web browser settings to notify you when your computer receives a tracking cookie, which gives you a chance to decide whether or not to accept the tracking cookie before it is placed on your computer. If you decide not to accept a tracking cookie from the Website, you may not be able to use all of the features of the Website.

Aggregation Information

We may collect non-personally identifiable information about how users of the App/Website (like you) navigate, including the number of visits and specific pages visited while at the App/ Website and the IP addresses of visitors to the Website. We may aggregate this statistical information and use it to help us administer and to enhance the App/ Website and for research and development, user analysis and business decision-making. These aggregate statistics also may be provided to our marketing affiliates for use in our marketing or advertising activities and/or to assist service providers in connection with the taking or processing of orders or maintain operation of the App/ Website.

Third Party Site Links

JOYSY may provide HTML links to third party websites. JOYSY is not affiliated with third parties to whom we provide such links, and we are not responsible for the content, accuracy or privacy practices of the websites to which such HTML links are directed. This Privacy Policy applies only to the Website and not to any third party web pages or domains operated by third parties. As a general rule, you should always consider checking the privacy policies of third party websites before submitting Personal Information to such websites.

Governing Law

This Privacy Policy is governed by and interpreted pursuant to the law of the State of Ohio, in the United States of America. If any dispute arises in connection with your use of the Website, the arbitration tribunals and courts of Franklin County, Ohio, United States of America, shall have exclusive jurisdiction and venue over such dispute. Visitors or users of the Website who are subject to the jurisdiction of countries other than the United States of America must not submit information of any kind to or through the Website, and waive all liability of HEALTHSOUP and its directors, officers, employees, affiliates, successors and assigns with respect to submission of such information.

Changes to this Privacy Policy

JOYSY reserves the right to change this Privacy Policy at any time. If we change this Privacy Policy, we will adjust the “updated” date at the top of this Privacy Policy and post such changed Privacy Policy on the Website. For this reason, you should check the Privacy Policy each time you use or visit the Website to keep informed of any changes to the Privacy Policy.

Last Modified: July 20, 2022

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